FAQ

GENERAL INFORMATION:

In which countries is it possible to shop online? Denmark, Sweden, Finland, Belgium, France, Netherlands, Luxembourg, Poland, Germany

Can I cancel my Newsletter subscription? Yes. You can update your email preferences by clicking on the unsubscribe link in the footer in any of our emails.

ORDER:

How can I be sure that I have placed my order correctly? You should receive a confirmation email once you’ve placed your order which will include your order number and the billing and shipping addresses you have selected.

Can I remove items from my order? No, items cannot be deleted from your order after the purchase has been confirmed. Any unwanted items can be returned within 14 days if its in the correct conditions. look at "refund policy" for information about the required condition of the product.

What should I do if I receive an incorrect item? Contact "customer service" via email with the order number off the purchase.

Payments:

Which payment methods can I use to make my purchase? We currently accept following payment methods: Creditcard(Visa, Maestro and Mastercard) Apple pay, Google pay an Paypal.

Why has my payment been refused? Your payment may be refused for any of the following reasons:
1. The card may have expired. Check that your card is still valid.
2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
If it is not one of the three reasons mentioned above, please contact your bank provider.

How do I use my promotion code? If you have a promotion code, please enter it in the shopping bag page in the Promotion code field and click on Apply. Please check the expiry date of your promotion code before using it. You cannot use more than one promotion code for the same purchase.

How can I get my order invoice? Once you parcel has been shipped, you will receive a shipping confirmation email including your order invoice.

Delivery:

Where can I receive my order? Your order can be sent to an address selected by you (home, work, etc.) or to a Postnord pickup location.

How long will it take for my order to arrive? 1-5 workdays.

How much do I pay for shipping? We have different shipping options and the prices start from 35 dkk.

Product availability:

Are out-of-stock items restocked?  If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Returns:

How do I make a return? Making a return is easy. Just place your item(s) into the shipping box and stick on your return label, covering any existing delivery labels. We’ll email when your return has been processed and you’ll receive your refund within 10-14 days. 

Do I have to pay for returns? Yes 

How long do I have to request a return? All returns must be made within 14 days from the order confirmation email. Fourb.dk reserves the right to reject returns sent beyond the return period limit, or items which are not in the same condition in which they were received.

How do I know whether Fourb.dk has received the item I returned? Once your parcel arrives at the warehouse and your return has been approved, you will receive a refund confirmation email.

When will I receive the refund for my return? You will receive the refund in the same payment method used for the purchase within approximately 10-14 days after your parcel has arrived to at our warehouse, depending on your bank.